Cancellation, Return & Refund Policy

MACWALA DOT COM  PVT LTD (“MacWala.com”) keeps cancellations, returns and refunds simple and fair. This policy applies to all orders placed on www.macwala.com.

Cancellation Policy

• 1. Apple Device Orders

  Orders for Apple devices may be cancelled free of charge at any time before the order has been shipped. Once an order has been shipped, cancellation may no longer be possible, and the customer may contact our Customer Support Team for assistance in accordance with the applicable return and refund policy.

  2. Customised Mac Orders

  Orders for customised Macs, including Macs configured with customer-selected specifications, upgrades or hardware options, cannot be cancelled once the order has been placed and confirmed. This is because the configuration is selected specifically for the customer.

  Customers are advised to carefully review their selected configuration, specifications, and order details before confirming their purchase. Not allow to changes in the configuration  after order has been placed.

  Apple device orders can be cancelled free of charge before they are shipped. Customise macs Cancellation not possible.

• Apple device orders can be cancelled free of charge before they are shipped. Customise macs Cancellation not possible.
• At 7 % cancellation fees applies to orders cancelled after they have been shipped (where cancellation is permitted) and to pre-booking cancellations made by the customer. The fee is deducted from the refund.unbox or after open box the products the cancellation  are not possible
• No cancellation is possible for orders placed under the Same Day Delivery category same day delivery .
• No cancellations are entertained for products obtained for festive sales, Diwali and other limited-time offers.
• No cancellation is allowed under the affordability/EMI program. A product booked using cashback offers and/or EMI options cannot be cancelled, returned or exchanged (including for other variants of the same product).
• MacWala.com may levy a cancellation fee (fixed or a percentage of the order value) on orders flagged as retailer/reseller or bulk transactions, especially where cancellation occurs after delivery, or where abnormal patterns are seen. The fee is recovered from the refund and is generally non-refundable.
• Products/items must be unused, unopened, and in their original, sealed packaging, with all original accessories, labels, and invoices included.

Return & Replacement Policy

If you receive a damaged or defective product, or a product that is different from your order, we will replace it at no extra cost. Before using the product, please contact our Customer Service Team at +91 90040 09634. The return process can be restricted depending on the nature and category of the product.

Conditions for return

•  **Damage or Defects on Delivery:** Any visible damage or suspected defect must be reported immediately upon delivery, preferably in the presence of the delivery personnel, with supporting photos or videos.

  **Product Condition:** Products must be unused, unopened, and in their original sealed packaging to qualify for a return, subject to applicable law.

  **Original Packaging:** Eligible returns must include the original packaging, price tags, labels, accessories, and invoice. Products must be securely packed to prevent transit damage.

  **Apple Device Unboxing Video:** A clear, continuous, unedited unboxing video is required as supporting evidence for damage or defects reported at delivery, as described in our Apple Device Purchase Terms.

  **Technical Issues After Delivery:** If an Apple device develops a technical issue after opening, activation, registration, or use, customers should contact or visit an Apple Authorised Service Provider for diagnosis and assistance. Repair, replacement of parts, or device replacement will be handled in accordance with Apple’s applicable policies and assessment.
  ⁠
  **Macwala Replacement Policy:** Macwala does not offer a direct exchange or replacement solely because a technical issue arises after the product has been delivered in good condition and found to be working properly at delivery. Macwala will consider delivery-related damage or defects reported promptly with supporting evidence. Nothing in this policy limits consumer rights or remedies available under applicable law.

• For Apple devices, a clear, unedited unboxing video is required as described in our Apple Device Purchase Terms.

Refunds

We process the refund after the returned product is received and verified by MacWala.com or its business partner. All refunds are made to the same payment method used for the original payment.

Credit / Debit card	Credited back to the same card within 7–9 working days of refund approval. It will reflect in your next statement.
UPI	Credited back to the same UPI account within 5–7 working days of refund approval.
Net banking	Credited back to the same bank account within 5–7 working days of refund approval.
Wallet	Credited back to the same wallet within 5–7 working days of refund approval.
Pre-booking advance	Refunded within 15 days of the cancellation request or of confirmation that the product cannot be supplied, as per our Prebooking Terms.

Contact us

For any assistance with a cancellation, return or refund, contact our Customer Service Team at +91 90040 09634 or [email protected].