These terms apply to every iPhone, iPad and Apple Watch purchased from MacWala.com. By placing an order you agree to the conditions below. Please read them carefully before ordering.

1. Open-box delivery

• All iPhone, iPad and Apple Watch orders are delivered as open-box delivery. The sealed box must be opened in front of the delivery executive at the time of delivery.
• Check the outer packaging and seal before accepting the parcel. If the package or seal looks damaged or tampered with, do not accept the delivery and contact us immediately.
• Only the person named on the order (or an adult authorised by them) may receive and open the parcel. A valid government photo ID may be requested.

2. Unboxing video is mandatory

• You must record a clear, continuous and unedited video of the complete unboxing, starting from the sealed parcel with the shipping label visible, through to the device being taken out and switched on.
• The video must clearly show the product, its IMEI / serial number and all items in the box.
• Any claim for a missing item, wrong product, physical damage or defect on arrival will not be accepted without this unboxing video.

3. Activation in front of the delivery executive

• The device must be switched on and activated in front of the delivery executive to confirm that it powers on and works correctly.
• Verify that the IMEI / serial number on the device (Settings → General → About) matches the number printed on the box and on your invoice.
• Once the device has been activated and the delivery executive has left, it is treated as accepted in working condition. After activation, issues are covered by the Apple manufacturer warranty and handled by Apple or an Apple Authorised Service Provider.

4. Reporting a problem at delivery

• If the device is damaged, does not switch on, or the IMEI / serial number does not match, inform the delivery executive immediately and contact MacWala within 24 hours with your order number and the unboxing video.
• After verification we will arrange a replacement or a refund as applicable.

5. Returns and cancellations

• Apple devices that have been activated, registered or used cannot be returned for change of mind. Defects after activation are covered under the Apple warranty.
• Orders may be cancelled free of charge before they are shipped.

6. Re-selling and bulk purchases

• If we find that the purchased product is bought or used for re-selling, or is a bulk purchase (more than 2 units), we reserve the right to cancel such orders and initiate the refund of said orders within 14 working days, after deduction of 2% towards the payment gateway fees and any other applicable charges.

7. Warranty and AppleCare+

• All devices carry the standard Apple manufacturer warranty. Warranty service is provided by Apple and Apple Authorised Service Providers.
• AppleCare+ plans purchased with a device are provided and serviced by Apple, as per Apple’s AppleCare+ terms and conditions.

8. Contact us

For any questions about these terms or your order, please contact MacWala customer support before placing your order.

MacWala reserves the right to update these terms at any time. The terms in force on the date of your order apply.