Last Updated: 28 September 2026
MacWala.com Pvt. Ltd. (โMacWalaโ, โweโ, โusโ, or โourโ) respects your privacy and is committed to protecting the personal information you provide while using our website, www.macwala.com.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or use our website, browse our products, make an enquiry, place an order, request services, or otherwise communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us when you use our website or contact us, including:
- Full name
- Mobile or telephone number
- Email address
- Billing and shipping address
- Delivery address
- Company or business information, where applicable
- Product or service requirements
- Order and transaction-related information
- Information provided through enquiry, contact, quotation, or registration forms
- Information relating to product enquiries, demonstrations, installation, repair, warranty, or service requests
- Any other information you choose to provide to us
We may also automatically collect certain technical information when you visit our website, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Website usage information
- Referring website
- Date and time of access
- Other analytical or technical information
How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfil your orders
- To provide quotations and product information
- To respond to your enquiries and requests
- To arrange product delivery
- To provide installation, demonstration, repair, warranty, and support services
- To process payments and maintain transaction records
- To communicate with you regarding your orders or enquiries
- To provide information about products, offers, discounts, and services
- To improve our website, products, and customer service
- To understand customer requirements and preferences
- To maintain internal business and accounting records
- To prevent fraud, misuse, unauthorized access, or other security issues
- To comply with applicable laws and legal requirements
- To send promotional communications where permitted by applicable law
Marketing Communications
If you provide your contact information, we may contact you regarding products, offers, promotions, new arrivals, special pricing, services, or other information that may be relevant to your enquiry or interests.
Marketing communications may be sent through channels such as:
- Telephone calls
- SMS
- WhatsApp or other messaging services
- Other permitted digital communication channels
You may request to stop receiving promotional communications at any time by contacting us.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Cookies may help us:
- Remember your preferences
- Understand website traffic and usage
- Improve website performance
- Provide relevant website functionality
- Analyse website activity
- Improve our products and services
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
Website Analytics
We may use analytics and similar technologies to understand how visitors interact with our website.
This information may include pages visited, time spent on the website, device information, browser information, and general usage patterns.
Such information may be used to improve website performance, customer experience, products, and services.
Payment Information
Where online payments are available, payments may be processed through third-party payment gateways or financial service providers.
MacWala may not directly store your complete payment card details such as your full card number, CVV, or banking credentials on its own servers where payment processing is handled by a third-party payment provider.
You should review the privacy and security policies of the relevant payment provider for information regarding how your payment information is processed.
Sharing of Personal Information
We respect your personal information and do not sell, rent, or trade your personal information for monetary consideration.
We may share information with trusted third parties where reasonably necessary to provide our products and services, including:
- Delivery and logistics partners
- Payment service providers
- Website hosting and technology providers
- IT and technical service providers
- Customer support and service partners
- Installation and repair service providers
- Professional advisors
- Government authorities or law-enforcement agencies where required by law
Such sharing will be limited to information reasonably necessary for the relevant purpose.
Third-Party Websites and Services
Our website may contain links to third-party websites, services, social media platforms, payment providers, manufacturers, or other external websites.
Once you leave the MacWala website, the privacy practices of the third-party website will apply.
MacWala does not control the privacy policies, security practices, or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.
Data Security
We take reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.
Retention of Information
We may retain your personal information for as long as reasonably necessary to:
- Provide products and services
- Complete transactions
- Maintain business and accounting records
- Handle warranty, repair, and service requirements
- Resolve disputes
- Prevent fraud or misuse
- Comply with applicable legal and regulatory requirements
When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable legal requirements.
Accuracy of Your Information
We aim to maintain accurate and up-to-date personal information.
If you believe that any information we hold about you is incorrect, incomplete, or outdated, you may contact us and request that the information be corrected or updated.
Your Privacy Choices
You may contact us to:
- Request information about the personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of information where applicable
- Withdraw consent for certain communications
- Opt out of promotional communications
- Raise a concern regarding the handling of your personal information
Certain information may need to be retained where required by law or where necessary for legitimate business, transaction, warranty, accounting, or legal purposes.
Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate consent where such consent is required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Changes to This Privacy Policy
MacWala may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.
Any changes will be posted on this page with an updated โLast Updatedโ date.
We recommend reviewing this page periodically for the latest information about our privacy practices.
Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
MacWala.com Pvt. Ltd.
Website: www.macwala.com
Sales & Product Enquiries: 9004009634
Demo & Installations: 7738584949
Repair & Warranty: 7304088356
Store Locations
Goregaon Store
Shop No. 9C, Ground Floor, Chouhan Avenue CHS Ltd.,
Near Bangur Nagar Metro Station, New Link Road,
Goregaon (West), Mumbai โ 400104
Thane Store
Shop No. G6, Flower Valley Complex, Eastern Express Highway,
Near Lucky Restaurant, Opp. Viviana Mall, Runwal Nagar,
Thane (West) โ 400601
Prabhadevi Store
Shop No. 10, Ground Floor, Suraj Building,
Jagannath Rao Bhatankar Road, Elphinstone Station Bridge,
Behind Prarthna Restaurant, Mumbai โ 400013
For privacy-related questions or requests, please contact MacWala through the contact details provided on our website.
ยฉ 2026 MacWala.com Pvt. Ltd. All Rights Reserved.
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