These terms apply only to CTO (Configure-to-Order) products sold on macwala.com, that is Macs built to order by Apple in the configuration you choose (MacBook Air, MacBook Pro, iMac, Mac mini and Mac Studio). They are in addition to our Terms and Conditions, Shipping & Delivery Policy and Cancellation, Return & Refund Policy. If anything conflicts, these CTO terms apply to CTO products.

1. What is a CTO product

A CTO product is not kept in ready stock. It is built by Apple only after you order, with the chip, memory, storage and colour you select. Because of this, delivery time depends on Apple’s production and supply.

2. Delivery Estimates

• The estimated delivery timeline displayed on MacWala.com is based on the estimated timeline available on the Apple India website for the corresponding Mac configuration, with an additional estimated buffer of 1–2 weeks.

• The estimate displayed at the time of order confirmation will be used as the initial reference for the order, subject to subsequent updates communicated by MacWala.

• Apple’s delivery estimates may change due to production schedules, component availability, logistics or other supply-chain factors.

• All delivery timelines are estimates and are not guaranteed dates unless expressly confirmed in writing by MacWala.

3. Dispatch and Delivery

• A CTO order must first be processed and fulfilled through the applicable supply chain before dispatch to the customer.

• MacWala will communicate the estimated dispatch and delivery timeline available for the specific configuration.

• After the product reaches the dispatch stage, MacWala will arrange delivery to the customer’s serviceable PIN code and provide tracking information where available.

• The estimated time shown by Apple must not be interpreted as MacWala’s dispatch deadline unless expressly stated in the order confirmation.

4. Delays and Cancellation Requests

• CTO products are made to the configuration selected by the customer and may require additional production and fulfilment time.

• If Apple or the supply chain revises the estimated delivery timeline, MacWala will communicate material updates when information becomes available.

• A change in the estimated delivery date does not automatically cancel an order. Any cancellation request arising from a delay will be assessed under the applicable CTO terms, the disclosed order conditions and applicable law.

• Where an order cannot be fulfilled, or a significant delay gives rise to a cancellation or refund entitlement under applicable law or the agreed order terms, MacWala will provide the appropriate resolution.

• Nothing in this clause limits any mandatory consumer rights or remedies.

5. Configuration, Damage and Defective Products

• Customers should verify the selected model, chip, memory, storage and colour before confirming their order.

• Once the order has been submitted for fulfilment, configuration changes may not be possible. Customers should contact MacWala promptly if a correction is required.

• Any visible transit damage, missing items, incorrect product or suspected defect should be reported to MacWala as soon as possible, preferably within 24 hours of delivery, at +91 90040 09634.

• Customers should retain the original packaging, accessories and invoice and provide photographs or other reasonable evidence if requested to investigate the issue.

• The reporting timeframe is intended to assist prompt investigation and does not exclude applicable warranty coverage or statutory consumer rights.

7. Warranty and Invoice

• CTO products supplied as new, genuine Apple products are covered by Apple’s applicable limited warranty, subject to the product’s eligibility and Apple’s warranty terms.

• The applicable warranty period and commencement date should be verified against the product and warranty records.

• MacWala will issue a GST invoice for the purchase.

• Warranty service is subject to Apple’s applicable warranty conditions and the procedures of Apple or its authorised service providers.

• Manufacturer warranty coverage is separate from and does not replace statutory consumer rights.

8. Contact

Phone: +91 90040 09634
Email: [email protected]

Last updated: 19 October 2026