Privacy Policy

This Privacy Policy explains how MACWALA DOT COM PRIVATE LIMITED (“MacWala.com”, “we”, “us”) collects, uses, shares and protects your personal information when you use www.macwala.com and our stores. The Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025 Digital Personal Data Protection Act.

Information we collect

• Name, mobile number, email address and delivery/billing address.
  Registered company name, CIN, GSTIN, registered address, customer support phone, email and WhatsApp.
• Order details, payment status and invoice information.
• Device details such as IMEI/serial number, for warranty, service and activation verification.
• For trade-in / device exchange: device details and a valid government photo ID with address (for example Passport or Aadhaar) to verify ownership.
• Information you submit through forms, surveys, chat or customer support.
• Technical data such as IP address, browser type and pages visited, collected through cookies.

How we use your information

• To process and deliver your orders, provide invoices, warranty and after-sales support.
• To verify identity and prevent fraud, including for trade-in and high-value orders.
• To send order updates and OTPs by SMS, email or WhatsApp.
• To improve our products, services and website.
• To send promotional emails/SMS/RCS about new products and offers. You can opt out at any time by writing to us.
• To comply with legal, tax and regulatory requirements.

Payments

Online payments on our website are processed by our payment partner, Our payment partner (cashfree) and banks, to process payments and refunds.

Cashfree, banks and the payment information processed through your checkout.

Cashfree Payments India Private Limited, an RBI-authorised payment aggregator. Your card, UPI, net banking or wallet details are entered on the secure payment page and are processed by the payment partner and your bank. MacWala.com does not store your card number, CVV, expiry date, PIN or other payment credentials.

Sharing of information

We do not sell or lease your personal information. We share it only with:

• Our payment partner (Cashfree) and banks, to process payments and refunds.
• Courier and logistics partners, to deliver your order.
• Apple Authoritied  service partner, for repairs and warranty support you request.
• SMS, email and communication service providers, to send order updates and OTPs.
• Government, regulatory or law-enforcement authorities where required by law.
  Courier companies, logistics providers, communication providers and authorised service partners.

Cookies

We use cookies to keep your cart and login working, analyse website traffic and improve your experience. You can accept or decline cookies through your browser settings or our Cookie Settings page; declining may limit some features.

Data retention and security

We keep personal information only as long as needed for orders, warranty, accounting and legal requirements. We use suitable physical, electronic and managerial safeguards to protect your information from unauthorised access, disclosure or loss.

Security safeguards, data retention, correction requests, deletion where applicable, and grievance handling.

Your rights

You may ask us to access, correct or delete your personal information, withdraw consent for marketing, or raise a grievance, by contacting us below. Where we are legally required to retain certain records, we will tell you.

Links to other websites

Our website may link to other websites that we do not control. We are not responsible for their privacy practices.

Changes to this policy

We may update this policy from time to time by posting the updated version on this page.

Official Website Disclaimer

The only official website operated by us is www.macwala.com. We do not own, operate, authorize, or endorse any other website using similar names, domains, or variations such as “MacWala.in”, “MacWala.co”, “MacWale.in”, “MacWale.in”or any other domain extension unless expressly stated by us on our official website.

Customers are advised to place orders and make payments only through www.macwala.com. We shall not be responsible for transactions, payments, products, or representations made through unauthorized websites or third-party platforms claiming to be associated with MacWala.com, subject to applicable law.

For product enquiries, order verification, or assistance, please contact us through the contact details published on our official website.

Grievance and contact

MacWala.com PVT LTD
Customer Support / Grievance contact
Phone: +91 90040 09634
Email: [email protected]