Terms & Conditions

Welcome to MacWala.com. These Terms & Conditions govern your access to and use of the MacWala website, products, services, and related facilities.

By accessing or using www.macwala.com, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. About MacWala

MacWala.com Pvt. Ltd. operates an online platform through which customers can browse, enquire about, and purchase products and services offered by MacWala.

Product availability, pricing, specifications, offers, and services may change from time to time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate.

However:

• Product images may vary slightly from the actual product.
• Colours may appear differently depending on your display.
• Product specifications may change according to manufacturer updates.
• Accessories shown in product images may not always be included with the product.
• Availability may change without prior notice.

Customers are advised to verify the final product configuration, specifications, warranty, and included accessories before placing an order.

3. Product Availability

All products are subject to availability.

MacWala reserves the right to:

• Limit quantities available for purchase.
• Cancel an order if the product is unavailable.
• Cancel or modify an order where there is an error in product information or pricing.
• Offer an alternative product or resolution where applicable.

If an order is cancelled by MacWala after payment has been received, the eligible amount will generally be refunded through the original payment method.

4. Prices

All prices displayed on the website are subject to change without prior notice.

Unless specifically stated otherwise, applicable taxes, delivery charges, installation charges, or other charges may be additional.

The final price applicable to an order will be communicated or displayed at the time of order confirmation.

MacWala reserves the right to correct pricing errors, typographical errors, or other inaccuracies.

5. Offers and Promotions

MacWala may offer discounts, cashback, exchange benefits, EMI offers, bank offers, gifts, promotional pricing, or other benefits from time to time.

Such offers may be subject to additional terms and conditions.

Offers may:

• Be available for a limited period.
• Apply only to selected products.
• Be subject to stock availability.
• Require payment through a specific bank, card, EMI provider, or payment method.
• Not be combined with other offers.
• Be modified or withdrawn without prior notice.

Customers should review the applicable offer terms before placing an order.

6. Orders

An order placed through the website or through any other MacWala sales channel is subject to confirmation by MacWala.

MacWala may contact the customer to verify:

• Customer details
• Delivery address
• Product configuration
• Payment details
• Availability
• Order requirements

An order may be cancelled where information cannot be verified or where circumstances prevent fulfilment.

7. Payment

Customers must provide valid payment information when placing an order.

Payments may be processed through third-party payment gateways, banks, card providers, EMI providers, or other payment service providers.

MacWala does not control the processing policies of third-party payment providers.

Orders may be processed only after successful payment confirmation, where applicable.

8. EMI and Financing

EMI and financing facilities may be provided through participating banks, financial institutions, card issuers, or financing partners.

Approval of EMI or financing is subject to the terms and eligibility criteria of the relevant financial institution.

MacWala does not guarantee approval of any financing or EMI application.

Additional interest, processing fees, documentation charges, or other charges may apply according to the applicable financing provider.

9. Delivery

Delivery is subject to product availability, delivery location, courier serviceability, and other applicable conditions.

Estimated delivery timelines are provided for guidance and may vary due to circumstances beyond MacWala’s reasonable control.

Customers are responsible for providing accurate delivery information.

For complete details, please refer to the Shipping Rates & Policies page.

10. Cancellation

Cancellation requests are subject to the applicable Cancellation Policy.

Certain products, special orders, customized configurations, promotional offers, EMI transactions, and dispatched orders may not be eligible for cancellation.

Applicable cancellation charges may apply.

11. Returns and Replacements

Returns and replacements are subject to the applicable Return & Replacement Policy.

Customers should inspect products upon delivery and report any damage, defect, missing item, or incorrect product within the applicable time period.

Certain products may be covered exclusively under the manufacturer’s warranty and may therefore be subject to the manufacturer’s service and warranty terms.

12. Manufacturer Warranty

Products may carry a manufacturer’s warranty where applicable.

Warranty coverage, duration, exclusions, service procedures, and eligibility are determined by the respective manufacturer.

MacWala may assist customers with warranty-related enquiries, but the final warranty decision may be determined by the manufacturer or its authorized service provider.

Warranty does not normally cover damage caused by:

• Accidental damage
• Liquid or moisture
• Unauthorized repairs
• Physical damage
• Misuse or negligence
• Improper installation
• Unauthorized modifications
• Normal wear and tear
• Other exclusions specified by the manufacturer

13. Customer Responsibility

Customers agree to:

• Provide accurate information.
• Use products according to the manufacturer’s instructions.
• Maintain invoices and order documentation.
• Follow applicable warranty and installation requirements.
• Provide accurate delivery information.
• Not misuse or attempt unauthorized repairs on products.

14. Installation and Services

Certain products may require professional installation, setup, configuration, calibration, or demonstration.

Installation or service availability may vary by location and product.

Additional charges may apply where applicable.

Any installation performed by an unauthorized person may affect manufacturer warranty coverage where prohibited by the manufacturer.

15. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our systems.
• Interfere with website operation.
• Introduce malicious software or harmful code.
• Copy, reproduce, or misuse website content without permission.
• Use automated systems to extract or misuse website data.
• Submit false, misleading, or fraudulent information.

16. Intellectual Property

All content available on the MacWala website, including text, graphics, photographs, videos, designs, logos, trademarks, icons, and other materials, may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or commercially use website content without prior written permission from the applicable rights holder.

Third-party trademarks, product names, and logos remain the property of their respective owners.

17. Third-Party Websites

Our website may contain links to third-party websites, payment services, manufacturers, social media platforms, or other external services.

MacWala does not control or guarantee the content, availability, security, or privacy practices of third-party websites.

Your use of third-party websites is subject to their respective terms and policies.

18. Limitation of Liability

MacWala will make reasonable efforts to provide accurate information and reliable services.

However, to the extent permitted by applicable law, MacWala shall not be responsible for losses arising from circumstances beyond its reasonable control, including delays caused by:

• Courier or logistics providers
• Payment gateways or banks
• Manufacturer delays
• Product availability
• Internet or technical failures
• Natural events
• Government restrictions
• Public disturbances
• Other events beyond MacWala’s reasonable control

Nothing in these Terms & Conditions is intended to exclude any liability that cannot legally be excluded under applicable law.

19. Privacy

Your use of the MacWala website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

20. Changes to Terms & Conditions

MacWala may update these Terms & Conditions from time to time.

Changes will be posted on this page, and the updated version will include a revised “Last Updated” date.

Customers are encouraged to review these Terms & Conditions periodically.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products, services, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts in India.

22. Contact Us

For questions regarding these Terms & Conditions, orders, products, services, or other enquiries, please contact MacWala.

MacWala.com Pvt. Ltd.

Website: www.macwala.com

Sales & Product Enquiries: 9004009634

Demo & Installations: 7738584949

Repair & Warranty: 7304088356

Last Updated: 28 September 2026