1. Shipping Locations

MacWala provides delivery services across various locations in India, subject to product availability, courier serviceability, and the delivery address.

Delivery availability may vary depending on the product, location, package size, weight, and shipping partner.

2. Shipping Charges

Shipping charges may vary depending on:

• Delivery location
• Product category
• Product size and weight
• Order value
• Delivery method
• Courier or logistics partner
• Special handling or installation requirements

The applicable shipping charges, if any, will be communicated or displayed to the customer before order confirmation.

Certain products or promotional offers may qualify for free shipping.

3. Order Processing

Orders are generally processed after successful payment confirmation and verification of the order details.

Processing time may vary depending on product availability and order requirements.

Products that are ready for dispatch may generally be processed faster than products that are specially ordered, configured, or procured.

4. Delivery Time

Estimated delivery timelines may vary depending on the delivery location, product availability, courier partner, weather conditions, public holidays, and other circumstances beyond our control.

Customers will be provided with an estimated delivery timeline wherever applicable.

Delivery timelines are estimates and are not guaranteed unless specifically confirmed in writing by MacWala.

5. Same-Day Delivery

Same-day delivery may be available for selected products and selected locations, subject to:

• Product availability
• Order confirmation time
• Delivery location
• Stock availability
• Courier availability
• Applicable delivery charges

Same-day delivery is not available for every product or location.

6. Order Tracking

Where tracking information is available, MacWala or its logistics partner may provide shipment tracking details to the customer.

Customers can use the tracking information to check the status of their shipment.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name
• Mobile number
• Flat/Shop/Office number
• Building name
• Street/Area
• City
• State
• PIN code

MacWala will not be responsible for delays or failed delivery resulting from an incorrect or incomplete address or unavailable recipient.

8. Delivery Attempts

The courier or delivery partner may make multiple delivery attempts depending on its applicable policies.

If the customer is unavailable during delivery, the courier partner may contact the customer or schedule another delivery attempt.

Additional delivery charges may apply in certain circumstances.

9. Inspection at Delivery

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears severely damaged, opened, tampered with, or otherwise compromised, the customer should immediately notify the delivery personnel where possible and contact MacWala Customer Support.

For damaged or incorrect products, customers should follow the applicable Return & Replacement Policy.

10. Unboxing Video

Customers are strongly advised to record a clear and uninterrupted unboxing video when opening high-value products.

The video should show the sealed package, shipping label, complete opening of the package, product, accessories, and condition of the product.

An unboxing video may be required when investigating claims relating to transit damage, missing items, or incorrect products.

11. Delayed Deliveries

Delivery delays may occur because of circumstances including:

• Courier delays
• Weather conditions
• Natural events
• Public holidays
• Transportation disruptions
• Remote or difficult-to-service locations
• Incorrect delivery information
• High-demand periods
• Government restrictions or other circumstances beyond MacWala’s reasonable control

MacWala will make reasonable efforts to assist customers in tracking delayed shipments.

12. Installation and Demonstration

For products requiring installation, setup, configuration, or demonstration, delivery and installation may be scheduled separately depending on the product and location.

Applicable installation or service charges, if any, will be communicated to the customer before confirmation.

13. International Shipping

Unless specifically confirmed by MacWala in writing, orders placed through www.macwala.com are intended for delivery within India.

International shipping, customs duties, taxes, import restrictions, and other charges may apply to international orders where such shipping is specifically offered.

14. Shipping Partners

MacWala may use third-party courier, logistics, transportation, or delivery partners to deliver products.

Once the shipment has been handed over to the logistics partner, delivery is subject to the applicable terms and operational procedures of that partner.

15. Contact Us

For questions regarding shipping, delivery status, or an order, please contact MacWala Customer Support.

Website: www.macwala.com

Sales & Product Enquiries: 9004009634

Demo & Installations: 7738584949

Repair & Warranty: 7304088356

Please keep your order number and registered mobile number available when contacting us regarding an order.

Last Updated: 28 September 2026